For 21+ only

Responsible Gaming at 3999ba — your safety is our priority

3999ba believes that entertainment is truly enjoyable only when it is experienced in a controlled and responsible way. Our responsible gaming policy is designed to keep you protected.

What is our commitment?

3999ba is not just a betting platform — it is a responsible environment. We want every player to play with a clear mind, a full understanding of the risks, and within set limits. Gambling should be a source of entertainment, not addiction.

Age verification and 21+ restriction

Age is verified at the time of registration at 3999ba. Only individuals aged 21 or above may open an account and place bets. Access by minors is strictly prohibited.

21+ mandatory

Setting deposit limits

You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is activated it takes effect immediately, and a cooling-off period applies when increasing it.

Stay in control

Time-out feature

If you feel you need a break, use the time-out feature. You can temporarily close your account for any period from 24 hours up to 6 weeks. No bets or transactions can be made during this time.

Temporary break

Self-exclusion tool

If you need a longer break, choose the self-exclusion option. You can close your account for a set period or permanently. Opening a new account is not possible while exclusion is active.

Lasting protection

Loss limit and bet limit

Beyond deposits, you can also set a maximum amount you are willing to lose within a given period. This loss limit will automatically keep you in control and reduce the risk of greater losses.

Automatic protection

24/7 support and advice

If you feel gambling is becoming a problem, our support team is always here. Expert advice is available in Bengali 24 hours a day, 7 days a week through live chat. Do not hesitate to reach out with any question or concern.

Always available

Recognising the signs of a gambling problem

The first step in responsible gaming is staying aware of your own habits. Consider whether any of the points below apply to you. If the answer to more than one question is yes, it is time to seek help.

  • Whether you are increasingly betting beyond your budget
  • Whether you are placing repeated bets to try to recover lost money
  • Whether you are hiding your betting from family or friends
  • Whether you are prioritising betting over sleep, food, or work
  • Whether you have tried to stop betting but have been unable to
  • Whether financial pressure or debt is causing problems in your family
  • Whether you feel mentally restless when you are unable to bet

Check yourself

Think through these questions on your own. Your answers are for you alone — you do not need to share them with anyone.

1

Did you bet beyond your budget last month?

2

Has a family member or someone close to you expressed concern about your betting?

3

Did you place another bet immediately after a loss?

4

Have you tried to give up betting and failed?

5

Are you finding it difficult to enjoy anything else?

 If the answer to two or more questions is yes, contact our live chat or use the self-exclusion tool.

How to use the protection tools

All of these tools are available free of charge on every account at 3999ba. They can be activated at any time from the account settings.

Deposit limit

Set your daily, weekly, or monthly deposit cap from your account settings. Reducing the limit is immediate; increasing it takes effect after 7 days.

Time-out

Set a time-out of 24 hours, 7 days, 1 month, or 6 weeks for a temporary break. You will not be able to log in to your account during this period.

Self-exclusion

Choose self-exclusion for a long-term or permanent closure. No promotional communications will be sent while it is active.

Betting history

View your complete betting and transaction history at any time. Analyse your own habits and make informed decisions.

The golden rules of healthy betting

Responsible gaming is not just about avoiding problems — it is a positive mindset. Following the rules below will keep betting enjoyable at all times.

 Remember: Betting is a form of entertainment, not a source of income. Always bet with the possibility of loss in mind.

  • Set a budget: Decide how much you will spend before each session and do not go beyond that limit.
  • Accept losses: Do not bet with the intention of recovering lost money — this is the path to even greater losses.
  • Take regular breaks: Do not play for long stretches at a time. Take at least a 15-minute break every hour.
  • Do not play while intoxicated: Betting decisions should be made with a clear head — never bet while intoxicated or under emotional stress.
  • Do not bet with essential funds: Never bet with money set aside for household expenses, rent, or medical costs.
  • Maintain variety: Spend time on other hobbies and activities — do not spend all your time on betting alone.
  • Be open with loved ones: Be honest with family and friends about your betting habits.

Protection of Minors

Gambling by anyone under the age of 21 is strictly prohibited. 3999ba enforces this rule firmly and age is verified at every registration.

Advice for parents

If you have children or teenagers at home, set a password on your device. Keep parental controls active on your browser. Never share your account details and do not leave a logged-in account unattended in front of a screen.

Age verification process

3999ba verifies age at the time of registration. Additional ID may be requested if there is any doubt. If someone registers with a false age, their account and any winnings will be forfeited. Register with accurate information.

Need help? We are here

If gambling has become a problem, do not fight it alone. 3999ba's support team and experienced specialists are by your side.

24/7 live chat support

Contact our live chat at any time. Speak in Bengali — our trained team will listen to your concerns and help you activate responsible gaming tools.

Contact by email

For a more detailed discussion, email us at: [email protected] — we will try to respond promptly and will protect your privacy completely.

 Remember: Asking for help is not a sign of weakness — it takes courage. If you or someone close to you is struggling with a gambling addiction, contact us today.

Frequently asked questions about responsible gaming

Below are answers to common questions from players about responsible gaming.

After logging into your account, go to the Settings menu and click on the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing it requires a 7-day cooling-off period. Contact live chat for assistance.

Yes, after activating self-exclusion you can withdraw the funds remaining in your account. The minimum withdrawal amount is ৳1,000 and it generally reaches bKash, Nagad, or Rocket within 1 hour. No new deposits or bets are possible while exclusion is active. Contact the support team for more details.

A time-out is a temporary break — up to a maximum of 6 weeks. Once this period ends, the account is automatically reactivated. Self-exclusion is a long-term or permanent solution — the account can be closed for anywhere from 6 months to permanently. No promotional messages will be sent during the exclusion period.

Yes, 3999ba verifies age at the time of registration and may request a national identity card or other ID if there is any doubt. If someone registers with false information, the account is permanently closed and any winnings may be forfeited. This rule is strictly enforced for the safety of all players.

If you feel gambling is becoming a problem, first contact 3999ba's 24/7 live chat. Our team will help you activate self-exclusion or a time-out. You can also reach us by email: [email protected]. Your identity will be kept completely confidential.

If a family member or friend is struggling with a gambling addiction, contact our live chat directly with them. We can assist with self-exclusion requests from third parties while maintaining confidentiality. Requests can also be made by email: [email protected].

Ready for a safe and enjoyable experience?

Enjoy cricket betting, slots, and live casino at 3999ba by following responsible gaming guidelines. Read our FAQ or contact us directly with any questions.

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